pkluak Privacy Policy

pkluak collects personal data that is necessary to operate a secure, compliant, and high-quality online betting and gaming service for players in Bangladesh. We collect only what we need, and we are transparent about every category of data we process.

1.1 Registration Data

When you create a pkluak account, we collect the following information:

• Full legal name
• Date of birth (used solely for age verification — players must be 18 or older)
• Email address
• Bangladeshi mobile phone number
• Username and encrypted password
• Residential address (city, district, division — e.g., Dhaka, Chittagong, Sylhet)

1.2 Identity Verification (KYC) Data

Before processing your first withdrawal, pkluak is required to verify your identity. We collect:

• A copy of a government-issued photo ID (National Identity Card, passport, or driving licence)
• A selfie or live verification photograph where required
• Proof of address where required (e.g., a recent utility bill or bank statement)

KYC documents are processed securely and are not shared with third parties except where required by law or to fulfil identity verification obligations.

1.3 Financial Transaction Data

Each time you make a deposit or withdrawal on pkluak, we record:

• Payment method used (bKash, Nagad, Rocket, Upay, Visa, Mastercard)
• Mobile wallet number or masked card number
• Transaction amount in BDT
• Transaction date, time (Bangladesh Standard Time, UTC+6), and reference number
• Running account balance at the time of each transaction

1.4 Betting & Gaming Activity Data

We maintain a complete record of your activity on the pkluak platform, including:

• All sports bets placed — sport, event, market, selection, stake, odds, and outcome
• Casino and slot game sessions — game title, provider, bet size, and result
• Bonuses and promotions claimed and their wagering progress
• Live betting activity and in-play bet history

1.5 Technical & Usage Data

When you visit or use pkluak.net, our servers and analytics systems automatically record:

• IP address and approximate geographic location (city/region level)
• Device type, operating system, and browser version
• Pages visited, session duration, and navigation path through the site
• Referring URL (if you arrived from an external link)
• Error logs and crash reports for platform stability purposes

1.6 Communications Data

If you contact our support team via email or live chat, we retain a record of that correspondence — including your name, contact details, and the content of your messages — for support quality, training, and dispute resolution purposes.

pkluak uses the personal data it collects for a defined set of purposes, each directly tied to the operation of the platform and the protection of our players. We do not use your data for advertising profiling, we do not sell it, and we do not share it with marketing networks.

2.1 Account Management

Your registration data is used to create and maintain your pkluak account — including verifying your identity at sign-up, processing your login credentials securely, and enabling you to manage your account settings, payment preferences, and responsible gaming tools.

2.2 Age & Identity Verification

pkluak operates a strict 18+ policy. Your date of birth and KYC documents are used exclusively to verify that you meet the minimum age requirement and that your account details match a real, live individual. This is a core regulatory obligation and a cornerstone of our responsible gaming commitment.

2.3 Processing Transactions

Financial data — including your bKash, Nagad, Rocket, or card details — is used solely to process your deposits and withdrawals in BDT. We do not store full card numbers. Mobile wallet numbers are stored in encrypted form and used only for sending withdrawal payments to your registered account.

2.4 Platform Security & Fraud Prevention

Technical data (IP address, device fingerprint, login history) is used to detect and prevent fraudulent activity, unauthorised account access, bonus abuse, multi-accounting, and money laundering. Our security systems run continuously and flag unusual patterns for human review.

2.5 Customer Support

Communications data is used to respond to your enquiries, resolve disputes, investigate complaints, and improve the quality of our support service. All support interactions are logged and may be reviewed for quality assurance and training purposes.

2.6 Legal & Regulatory Compliance

pkluak is required to retain certain data — particularly transaction records and KYC documents — for compliance purposes. We cooperate with lawful requests from competent authorities, including law enforcement agencies, when required to do so by applicable law.

2.7 Service Improvement

Aggregated, anonymised usage data helps our development team understand how players navigate the pkluak platform, which features are most used, and where technical issues occur. This data is never linked back to individual accounts for profiling purposes.

pkluak processes your personal data on one or more of the following legal bases, depending on the purpose of processing:

• Contractual necessity: Processing required to fulfil the contract between you and pkluak — including account creation, transaction processing, and the provision of betting and gaming services.
• Legal obligation: Processing required to comply with applicable laws — including anti-money laundering (AML) obligations, age verification, and the retention of financial records.
• Legitimate interests: Processing carried out for pkluak's legitimate operational interests — including fraud prevention, platform security, and service quality improvement — where those interests are not overridden by your data protection rights.
• Consent: For any processing not covered by the above bases — such as optional marketing communications (where offered) — pkluak will seek your explicit, freely given, and revocable consent prior to processing.

pkluak.net uses cookies and similar tracking technologies to enable core site functionality, maintain session state, and gather anonymised analytics data. Below is a summary of the cookie categories in use:

4.1 Essential Cookies

Essential cookies are strictly necessary for the pkluak platform to function. They maintain your login session, protect against cross-site request forgery (CSRF) attacks, and ensure the correct display of platform features. These cookies cannot be disabled without preventing you from using core platform functionality.

4.2 Functional Cookies

Functional cookies remember choices you have made — such as your preferred odds display format or interface preferences — so that you do not need to re-configure them on every visit. Disabling functional cookies may reduce your experience but will not prevent you from using the platform.

4.3 Analytics Cookies

Analytics cookies collect anonymised data about how visitors use pkluak.net — which pages are visited, how long sessions last, and where users navigate. This data is used only in aggregated form to improve the platform. No individual users are identified through analytics data.

4.4 Managing Cookies

You can manage or disable non-essential cookies through your browser settings. Most modern browsers allow you to block cookies, clear existing cookies, or receive a notification before a cookie is stored. Refer to your browser's help documentation for specific instructions. Note that disabling essential cookies will impair your ability to log in and use the pkluak platform.

pkluak does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. We share your data only in the limited circumstances described below, and only to the minimum extent necessary for each purpose.

5.1 Payment Processing Partners

To process your deposits and withdrawals, pkluak shares necessary transaction details with payment service providers — including bKash, Nagad, Rocket, Upay, and international card networks (Visa, Mastercard). These providers receive only the data required to complete the payment transaction. They are contractually prohibited from using your data for any other purpose.

5.2 Identity Verification Services

pkluak uses third-party identity verification services to assist with KYC checks. Your identity documents and verification data are shared with these services under strict data processing agreements. Verification providers are required to delete your documents from their systems within a defined period following completion of the verification check.

5.3 Legal & Regulatory Authorities

pkluak may be required to disclose your personal data to law enforcement agencies, regulatory bodies, or courts in response to a lawful request, court order, or other legal process. We will notify you of any such disclosure where permitted to do so by law.

5.4 Business Transfers

In the event of a merger, acquisition, or sale of all or part of pkluak's business assets, your personal data may be transferred to the acquiring entity as part of the transaction. You will be notified of any such transfer and of any resulting changes to this Privacy Policy prior to the transfer taking effect.

pkluak retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, to comply with legal obligations, and to resolve any disputes that may arise. The table below summarises our standard retention periods by data category:

Following the expiry of the applicable retention period, your personal data will be securely deleted or anonymised so that it can no longer be associated with you. Where anonymisation is not technically feasible (for example, in the case of certain encrypted archive systems), data will be isolated and access will be restricted until deletion is possible.

As a pkluak player, you hold a number of rights in relation to the personal data we hold about you. pkluak is committed to honouring these rights promptly and without unnecessary barriers. To exercise any of the rights listed below, contact our Data Protection team at [email protected] with the subject line "Privacy Rights Request", together with your full registered name and account email address so we can verify your identity.

• Right of Access: You may request a copy of the personal data pkluak holds about you, along with information about how it is processed, where it is stored, and with whom it has been shared.
• Right to Rectification: If any of the personal data we hold about you is inaccurate or incomplete, you may request that we correct or update it. For account details such as email address, phone number, or address, you may also update these directly in your account settings.
• Right to Erasure: You may request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn your consent, or where you believe we have processed it unlawfully. Note that this right is subject to our legal obligations to retain certain data (e.g., transaction records) for defined periods.
• Right to Restrict Processing: You may request that pkluak restricts the processing of your data — for example, while we are verifying the accuracy of data you have disputed — without requiring us to delete it entirely.
• Right to Data Portability: You may request a copy of the personal data you have provided to us in a structured, machine-readable format (such as CSV or JSON), and you have the right to transmit this data to another service provider of your choice.
• Right to Object: You may object to pkluak processing your data on the basis of legitimate interests where you feel that your fundamental rights override those interests. You may also object to receiving direct marketing communications at any time.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time by contacting us at [email protected].

pkluak will respond to all valid rights requests within 30 calendar days. Where a request is particularly complex or where a large volume of requests has been received, we may extend this period by a further 60 days, in which case we will notify you of the extension within the initial 30-day window.

pkluak takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it from unauthorised access, accidental loss, alteration, or disclosure. Our security infrastructure is reviewed and updated on a continuous basis.

8.1 Encryption

All data transmitted between your device and pkluak.net is protected using 256-bit TLS (Transport Layer Security) encryption. Your password is stored as a salted cryptographic hash — it is never stored in plain text and cannot be recovered by pkluak staff. Sensitive data at rest, including KYC documents and financial records, is encrypted using AES-256 encryption within our secure storage infrastructure.

8.2 Access Controls

Access to player personal data within pkluak's internal systems is restricted on a strict need-to-know basis. Employees and contractors who are granted access to personal data are required to undergo data protection training and are bound by confidentiality agreements. Access rights are reviewed quarterly and revoked immediately upon a staff member's departure.

8.3 Two-Factor Authentication

pkluak strongly recommends that all players enable two-factor authentication (2FA) on their account. When enabled, 2FA requires a one-time code in addition to your password at login, significantly reducing the risk of unauthorised access even if your password is compromised. 2FA can be configured in your pkluak account security settings.

8.4 Data Breach Response

In the event of a data security breach that poses a risk to your personal data, pkluak will assess the breach, take immediate containment steps, and — where required — notify affected players and relevant authorities within the timeframes prescribed by applicable law. Notifications will be sent to your registered email address and will clearly describe the nature of the breach, the data affected, and the steps you should take to protect yourself.

8.5 Your Role in Security

While pkluak implements robust security measures, you also play an important role in keeping your account secure. Never share your pkluak password with anyone. Use a strong, unique password that you do not use on other websites. Log out of your account when using a shared or public device. If you suspect your account has been compromised, contact us immediately at [email protected].